Work From Home with these 16 Online Chat Support Jobs

We have come up with 16 remote online chat jobs that don't require a phone if you want to work from home but don't want to spend your whole day on the phone. When you have the option to work from home, you can ditch the daily commute and put on your most comfy clothes.

There are currently more people than ever before who do remote work, and that number is only expected to grow.

Nearly 4 million American workers do so at least half the time. Working from home allows for a lot more flexibility in scheduling. Working from home allows you to spend more time with loved ones, avoid stressful commutes, and dress comfortably.

You can save time and effort by working from home. According to research conducted at Stanford University, remote workers are 13% more productive than their in-office counterparts. Those who could do their jobs from home put in longer hours and got more done.

According to the Occupational Outlook Handbook, customer service was one of the top five remote job categories in 2018, paying an average of $16.23 per hour. Look into remote chat jobs if you'd like to earn money while engaging in a pastime you enjoy.

The Definition of a Chat Agent in Brief

Agents that work in online chat rooms assist customers through text-based conversations. Agents that do well in live chat should thrive in a fast-paced role with limited downtime. They need to be able to switch between discussions quickly and efficiently. Work in online customer support requires you to write and speak clearly and correctly, including the use of punctuation and capitalization.

Some positions as a chat agent do necessitate familiarity with the company you're helping and the chat platform itself. If you're interested in working in online chat, your best bet is to find a company that will train you for the position and doesn't demand any prior expertise.

To work as a chat representative online, all you need is access to the internet, a computer, and, depending on the role, a phone and headset. You'll be able to focus better in a quieter setting.

Jobs in online chat are different from virtual assistant work in a few key respects. A virtual assistant (VA) may assist with many tasks, including customer service tasks like responding to emails and processing orders.

A virtual assistant can handle all of your appointments, supplies, and social media needs. Assisting customers is the main duty of a chat representative.

Telephone customer service is a necessary skill for several careers. These positions may be more suited to those who would rather interact face-to-face than type a lot of paperwork.

The Top 16 Resources for Locating Work in Online Chat

Online chat support agents might get work at a wide variety of respectable companies. While some computer organisations may require specific expertise, others may hire anyone with strong customer service skills and access to the internet, regardless of their background in the field. This type of work can provide a great opportunity for people who want to work from home, as the job doesn't require any physical presence in an office. It also provides the flexibility to work on a part-time or full-time basis. Furthermore, no special equipment is required to become a chat support agent.

Here Are 16 Work-From-Home Opportunities in Online Chat.

1. Apple

Apple At-Home Advisors are available via online chat to assist clients with queries and issues. For its remote support staff, Apple provides iMac computers and headsets. You'll be most productive with access to the web and some quiet. However, the business will contribute to your internet bill.

Experience with iOS devices, such as iPhones and iPads, is preferred but not needed for this role. Apple offers courses on how to use their devices and delivers excellent customer service.

Paid time off, product discounts, and access to online tools for professional growth are just some of the benefits of joining the Apple At Home Advisor programme. The Home Advisor position is one of many available through Apple. During the interview process, you might ask questions concerning salary and benefits.

2. Amazon

Customer Service Associates at Amazon are sometimes remote workers. As of March 2019, Amazon's remote customer care agents can earn $15 per hour, plus perks.

Customer Service Associates typically worked between 20 and 29 hours per week but were required to be available for as many as 60 hours per week to accommodate high call and chat volumes.

Amazon's customer support representatives should be prepared to interact with clients via phone, email, and live chat. It's a fast-paced setting that calls for intense attention to the needs of customers.

3. Uber

The Uber Community Support Team is composed of Community Support Representatives from all over the world who provide customers with live chat, phone, and email assistance. They are experts in problem-solving with the goal of providing a seamless customer experience. The team is available 24/7 and works in multiple languages to ensure customers get the help they need. You need to be able to put yourself in the shoes of both riders and drivers to succeed at Uber. Support representatives with strong verbal and written communication skills are in high demand at Uber.

When the need for help is greatest, you may be asked to work nights and weekends. While a bachelor’s in business, Communications, English, or Journalism is not required for a support representative position at Uber, it is preferred.

Jobs in Uber's Community Support Team are currently only available for in-office, full-time employment.

4. Asurion

Asurion is a phone insurance company Asurion needs customer service representatives to handle claims and respond to technical inquiries from clients. Workers receive a starting wage of $13.50 per hour.

To do the task properly, you must:

• Equivalent to at least a high school diploma or GED
• Possession of nighttime, weekend, and holiday availability
• I worked in customer service for six months.
• Possession of a clean criminal record and a drug test

5. Accolade Support

Accolade Support uses freelancers that specialise in customer care. This means they are not eligible for any of the company's perks, such as health insurance, vacation time, or a 401(k) plan.

Instead, individuals can pick and choose when they put in their time at work. Neither the hourly rate nor the weekly commitment are specified.

Agents need to have:

• Speak with a Native American accent
• Top-notch abilities in communicating both in writing and verbally with clients
• Focus on Specifics
• Abilities in Technical Assistance

The technical specifications are as follows:

• Assistive listening device
• PC running Windows 7 through Windows 10 (Macs are not supported).
• Your PC must have a direct connection to the web.

6. Arise

Arise uses remote, freelance chat agents to meet the demands of its customers. A chat agent's primary responsibility is to assist clients in resolving issues in real time.

You could be working for any of the many businesses that rely on Arise for their supply of qualified chat representatives. You'll be working as a freelancer for the companies Arise introduces you to. The range of possible careers is widened as a result.

New independent contractors can access online video tutorials from Arise for assistance.

7. Best Buy

Best Buy has customer care and support representatives on staff all the time to answer phones and speak with customers. Social media and the Best Buy community forum are two places where you might interact with customers.

Customer concerns can range from technological difficulties to inquiries regarding in-store products and services to problems with product delivery. Agents providing customer service should feel at ease communicating with clients via phone and online chat. Ideal candidates will have worked in customer service for at least a year.

Employees at Best Buy's customer service department must be available to work nights, weekends, and holidays. Agents that have worked with and troubleshoot consumer electronics are highly sought after.
None of a company's agents ever work from home. Despite the lack of salary information in the advertising, Geek Squad staff have been reported to make an average of $11 to $12 per hour.

8. Concentrix

Formerly known as Convergys, the Contentrix is an industry leader in establishing remote teams to handle customer service and sales. The company is looking to fill remote customer service positions in 35 different states. Concentrix requires the use of a computer, a private office, and access to the Internet. Some clients may have special needs.

Concentrix employees receive biweekly paychecks beginning at $10 per hour. You can work either full- or part-time at Concentrix, with a weekly cap of 40 hours. When you're hired, you'll work out a timetable together.

Concentrix offers no-cost in-person and digital training sessions. Concentrix will evaluate your training has concluded to ensure you are prepared to interact with consumers.

9. OutPLEX

OutPLEX, formerly known as Talk2Rep, is a company that provides outsourcing services for many types of customer support. Remote customer support agents in the United States are sought after by the company. Problems with clients are addressed via email and phone calls with OutPLEX.

You need to be able to type between 30 and 50 words per minute without making any mistakes if you want to work in an online chat. Your typing speed can be measured digitally.

Your PC must be running Windows and be directly connected to the internet through an Ethernet cable (Macs aren't supported). In addition to a high school diploma or equivalent, you'll need to be able to multitask effectively, conduct your research, write and speak clearly, and use proper punctuation and spelling.

10. The Chat Shop

Live Chat Agents at TheChatShop facilitate customer communication from all over the world. The agents provide customers with professional, personalised support. They are trained to handle inquiries with accuracy and efficiency and build relationships through meaningful conversations. As a result, customer satisfaction and loyalty have increased. Agents at the Chat Shop receive training, but fluency in English and speedy typing are prerequisites. Only the states of Florida, Georgia, Tennessee, and Texas are being considered currently.

You should also have the ability to multitask and learn new things quickly. Agents at the Chat Shop usually put in anything from 20 to 40 hours a week from their homes.

All new agents are responsible for setting up their own home offices with the necessary technology, such as dual monitors and wired internet. If you'll be working on a laptop, the Chat Shop suggests investing in a separate keyboard and mouse.

11. SiteStaff

SiteStaff is a company that offers customised chat solutions for companies. Work from home as a customer chat host at SiteStaff, where you'll be responsible for delivering one-to-one assistance to each of your clients.

You need to be able to type between 65 and 75 words per minute to work as a chat host for SiteStaff. Punctuation, grammar, and spelling must be solid areas of your knowledge.

SiteStaff is on the lookout for creative and resourceful chat hosts. The website is silent on pay and benefits, but such information should be made available to you during the hiring process.

12. Live Person

Client Partners are employed by LivePerson to oversee a group of corporate clients. LivePerson Client Partners collaborate closely with their client's management team during the partnership. They help identify areas for improvement, develop strategies, and provide ongoing guidance and support throughout the project. Client Partners act as a bridge between the client and LivePerson's technical team, ensuring that all parties are working together to achieve the desired outcome.

You'll be working remotely in this position, and your responsibilities will include leading improvement efforts, becoming an expert on LivePerson's products and services, and overseeing contracts with clients.

If you want to work for LivePerson, you need a Bachelor's degree and at least seven years of account management experience. An advanced degree is always welcome. Although a salary isn't mentioned, LivePerson offers generous perks and time off to help you balance work and family responsibilities.

13. Fancy Hands

Join Fancy Hands as a virtual assistant if you're looking for anything besides the standard online chat role. One of the many things a virtual assistant can do is work in chat rooms. Virtual assistants are available for hire 24/7/365 through FancyHands.

There is a starting compensation range of $3–7 per task. Pay is usually determined by the intricacy of the task, the time it takes to execute the activity and other criteria, and it may increase with experience.

You need excellent communication skills, the ability to conduct in-depth internet research, and a desire to try new things if you want to make it as a virtual assistant. Your computer and headphones are required.

Customer Service Representatives work out of Fancy Hands' New York City headquarters. Associate in Customer Support Duties Include Managing and Troubleshooting Customer Issues Weekend availability is necessary for this position.

14. Freshworks

Customers of Freshworks' SAAS platform are supported by Customer Success Managers, whom the company employs. Customer Success Managers (CSMs) assist with all of the products offered by Freshworks. CSMs are responsible for onboarding customers, providing technical support, and helping customers get the most out of the services Freshworks offers. They also serve as a liaison between the customer and the company, helping to ensure customer satisfaction.

Through phone and video calls, you'll consult with and instruct clients. Freshworks does not offer CSM remote work opportunities; the position is only offered in the San Mateo, California, office.

15. LiveWorld

LiveWorld uses remote customer support employees to interact with customers and promote products. If you want to work at LiveWorld, you need to be able to communicate well in both English and the language you're supporting.

At LiveWorld, you'll mostly be responsible for triaging client questions, replying to social media posts from consumers, and responding to user content in a social setting.

You won't be answering phones in this role. You should have perfect grammar, punctuation, and spelling because you will be writing a lot. You'll need to schedule a time to work quietly.

16. Support.com

Check out the contact centre jobs available on Support.com if you're interested in working remotely in a high-pressure setting. Customers can get in touch with Support.com's tech support agents via phone and live chat.

Due to the technical nature of the work at Support.com, you must have experience fixing problems on Mac, iOS, Android, or Windows devices.

Support.com provides its employees with benefits like health insurance, vacation time, tuition reimbursement, and paid training. If you're looking to advance your career in technical support, Support.com also has a content library to help you do so.

It will also offer a taxable refund for time spent working from home. Several testimonials found on the internet stated that the rate of compensation for internet and equipment use was $0.50 per hour.

Conclusion

Online chat agents are in high demand as businesses look for ways to better engage with customers. They enable businesses to provide efficient customer service, helping customers with their inquiries quickly and accurately. Chat agents also allow businesses to gather customer feedback and insights in real-time, enabling them to make better decisions and improve their customer experience. Some jobs provide chat agents with more freedom in terms of scheduling. Some professions require you to be present during particular hours or on-site during set shifts.

To ensure that their clients can reach someone at any time, several businesses need their chat operators to work overnight shifts. That could be convenient for you, but if not, read the hours carefully before committing.

The best chat representatives can juggle multiple tasks at once. According to Barker, agents are evaluated based on how many requests they can complete in a given shift. Data entry jobs and other work-from-home opportunities might provide a more relaxed work environment. However, chat agents need to be able to think on their feet and respond quickly to customer inquiries. Chat agents need to be able to handle multiple conversations at once, and this can be a difficult skill to master. As such, it is important to find the right balance between workload and job satisfaction.